Customer Service

This is more of a rant blog, than a picture/brag about Ruth blog. Why does customer service have to be so crappy at the NEX over here? I am not sure either; but let me start with my day.

I go to the store this morning with two intentions. One-To get Ruths hair cut and...Two-To return a toy she got for her birthday that she already has. So she falls asleep in the car and so I do my shopping first while she is sleeping and the haircut later. I go to the toy section and find a similar toy for her for 7 dollars more than the one I am returning. I go pay for it and then look at my receipt..sure enough they charged me 12 dollars more. I go back to customer service and she won't even come look at the label she just says "Well I will call toys to tell you why its different." So the toys lady says, "It is a different product or something and the price is 27.99 not 22.99 as marked." Well too bad right? I mean how obvious can it be? The shelf says "Leapfrog Word Whammer 22.99" and the name of the toy is the..yup you guessed it...the Leapfrog Word Whammer. No confusion for me...only for the toy clerk. So then I stand and argue with her that i want my 5 dollars back as she insists she can't do that. So then I get the manager of the toy department and he argues with me that the toy department forgot to put up the new prices since everything just got "marked up"...I didn't think they can do that but let me continue. FINALLY after 30 minutes of arguing he says "OK" and I get my 5 dollars back.

Ruth is still sleeping so I swing by the furniture department to check on full mattresses. You see...I have been needing a full mattress and box spring for quite a while now. I ordered and recieved a transhipment of new bedroom furniture for Ruth (took 2 months) all while the NEX was still waiting for mattresses. 2 and a half months after I begin asking for mattresses and boxsprings is today...the lucky day...they tell me they indeed have mattresses and boxsprings! YAY! SSSOOO I buy them and head on my way to get Ruths hair cut before going to the warehouse to pick up the long awaited mattress and boxspring. I get her haircut, head to the warehouse. NO ONE is willing to help me out and ask what I need. I stand there for 20 minutes...all the while I notice they overcharged me 20 bucks on the mattress!!! Here we go again. I get in the car drive down to the NEX and go to customer service AGAIN. Fight AGAIN about the price mismarked and get my 20 bucks back. Maybe I am stubborn but 5 bucks is 5 bucks and 20 bucks is a lot on a one person income. So then I head BACK to the warehouse. Finally they decide to help me out....this entailed them informing me that they never did get the boxsprings in. HHMMM. So lets see here. They tie the mattress to my roof all the while telling me that it is stupid to do that and it is not going to make it to my house. Only because they want their 65 dollar delivery fee. DUH....NO I have a luggage rack that will do just fine for 6 miles of back roads. So now I have to go BACK to customer service...with a mattress in a box strapped to my roof. I get my money back for the boxspring and still cannot use the mattress anyhow because there are no boxsprings. Almost 3 hours after arriving to the store I get to come home with a mattress. I get it out of the box...it is a one sided mattress. What is this? I have never seen a one sided mattress. I contemplated the idea of it being the boxspring but sure enough..it is the mattress. I call in and ask them to explain how this could be for 250 bucks...a one sided mattress. I get told, "Maybe its the box spring because I know that we got the boxsprings in and not the mattresses." He goes to the warehouse and looks and calls me back and says, "This is the new generation of mattresses...one sided." My next move probably was not the best. I started screaming that is stupid BS and I will make sure to bring his mattress back to him and get my money. I looked online... sure enough mattresses are now being made one sided so you no longer have to flip them. OOOPPSS. So I called my ol friend Pipo at the furniture department and appologized for cussing him out. Now...I just want my boxspring!!! Which do they have them?? The furniture department says the do the warehouse says they don't. A new shipment comes in tomorrow...maybe I will finally get the boxspring on that shipment. Who knows. Ruth has had her big girl furniture FOREVER and the dresser drawers were made wrong and do not fit in the dresser...waiting on those to come in the mail. Her bed has been waiting for a month now to have a mattress AND a boxspring and we haven't gotten there yet. When it finally gets completed I will snap a few pictures of the completion of the process and post them here. In the states this would be so much easier....


AHH let me add...my batteries for my camera have not been charged in a while and I NEED to get on the ball with that so for now...no new pics. SORRY :(